Terms of Service

1. Introduction and Acceptance

Welcome to Pizza luce ("we," "our," or "us"), a food delivery service operating through our website at lucepizz.click. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and Pizza luce regarding your use of our website, mobile application, and food delivery services.

By accessing, browsing, or using our website or services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.1 Eligibility Requirements

• You must be at least 18 years of age to place orders or create an account
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and complete information during registration
• Use of our services by minors requires parental or guardian consent

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through our website or via email. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Pizza luce and its affiliates, employees, agents, and representatives
• "User," "you," or "your" refers to any individual or entity that accesses or uses our services
• "Services" refers to all food preparation, delivery services, website functionality, and related services provided by Pizza luce
• "Content" refers to all text, images, videos, audio, software, and other materials available through our services
• "Website" refers to lucepizz.click and all associated subdomains and mobile applications
• "Order" refers to any request for food items placed through our platform
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our services for the following permitted purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your user account
• Communicating with our customer service team
• Providing reviews and feedback about our services

3.2 Prohibited Use

You agree not to use our services for any of the following prohibited purposes:

• Any illegal activities or purposes that violate local, state, or federal laws
• Harassment, abuse, or harm to other users, staff, or delivery personnel
• Attempting to gain unauthorized access to our systems, accounts, or data
• Reverse engineering, copying, or distributing our proprietary content
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or fraudulent information
• Interfering with the normal operation of our website or services
• Using automated systems or bots to place orders or access our services
• Reselling or redistributing our food items for commercial purposes

4. User Accounts

4.1 Registration Requirements

To access certain features of our services, you must create an account by providing accurate, complete, and current information including:

• Full name and contact information
• Valid email address
• Delivery address within our service area
• Phone number for order coordination
• Secure password meeting our requirements

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You agree to:

• Keep your password secure and confidential
• Not share your account with others
• Notify us immediately of any security breaches
• Update your information when it changes

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we determine in our sole discretion.

5. Products and Services

5.1 Food Safety and Quality Standards

Pizza luce is committed to maintaining the highest food safety and hygiene standards. All food preparation follows local health department guidelines and industry best practices. However, we cannot guarantee that our food preparation areas are completely free from allergens.

5.2 Menu and Pricing

• Menu items and prices are subject to change without notice
• All prices are listed in USD and include applicable taxes
• Promotional pricing may have specific terms and limitations
• We reserve the right to limit quantities and refuse orders

5.3 Order Processing

• All orders are subject to acceptance by Pizza luce
• We reserve the right to refuse or cancel orders for any reason
• Order confirmation does not guarantee item availability
• Minimum order requirements may apply for delivery

5.4 Delivery Terms

• Delivery is available within designated zones during operating hours
• Estimated delivery times are approximate and not guaranteed
• Delivery fees and minimum order amounts may apply
• Temperature-sensitive items will be handled with appropriate care
• Contactless delivery options are available upon request

5.5 Order Modifications and Cancellations

Order modifications or cancellations may be possible if requested immediately after order placement and before preparation begins. Once food preparation has started, orders cannot be modified or cancelled. Refunds for cancelled orders are subject to our Refund Policy.

6. Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total amount of your order.

6.1 Payment Processing

• All payments are processed securely through third-party payment processors
• Payment authorization may result in a temporary hold on your account
• Failed payments may result in order cancellation
• Refunds will be processed to the original payment method

6.2 Pricing and Taxes

All prices include applicable taxes unless otherwise stated. Additional fees for delivery, service charges, or gratuities may apply and will be clearly disclosed before payment.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, recipes, software, and design elements, are the property of Pizza luce or its licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. This license does not permit you to:

• Copy, distribute, or modify our content
• Use our trademarks or logos without permission
• Create derivative works based on our content
• Use our content for commercial purposes

7.3 User Content License

By submitting reviews, feedback, or other content to our platform, you grant Pizza luce a perpetual, worldwide, royalty-free license to use, display, and distribute such content for business purposes.

8. User Content and Reviews

8.1 Content Standards

User-generated content must comply with our community standards. Prohibited content includes:

• Offensive, defamatory, or discriminatory language
• False or misleading information
• Spam or promotional content
• Content that violates intellectual property rights
• Personal information about others

8.2 Content Moderation

We reserve the right to review, edit, or remove user content that violates these Terms or our community standards. We do not endorse or verify the accuracy of user-generated content.

9. Disclaimers

9.1 Service Availability

Our services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

9.2 Food Quality Disclaimer

While we strive to maintain high food quality standards, we cannot guarantee that all food items will meet your personal preferences or expectations. Food quality may be affected by factors beyond our control during delivery.

9.3 Third-Party Content

We are not responsible for third-party content, links, or services that may be referenced on our platform. Such content does not represent our views or recommendations.

9.4 Professional Advice

Information provided on our website is for general purposes only and should not be considered professional nutritional or medical advice. Consult with healthcare professionals regarding dietary requirements or restrictions.

10. Limitation of Liability

To the maximum extent permitted by law, Pizza luce's total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific order giving rise to the claim.

10.1 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury not directly caused by our negligence
• Damage to property not directly caused by our actions

10.2 Force Majeure

We shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pizza luce, its officers, directors, employees, and agents from and against all claims, damages, losses, and expenses (including reasonable attorney fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our platform
• Your negligent or unlawful conduct

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. We are not responsible for the content, privacy practices, or terms of use of any third-party services. Your interactions with third parties are solely between you and the third party.

12.1 Payment Processing

Payment processing is handled by third-party payment processors. Your payment information is subject to the privacy policies and terms of service of these processors.

12.2 Social Media Integration

If you choose to connect your social media accounts with our services, you are subject to the terms and privacy policies of those social media platforms.

13. Termination

13.1 Termination by Company

We may terminate or suspend your access to our services immediately, without prior notice, for any reason including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our staff or delivery personnel
• Excessive chargebacks or payment disputes

13.2 Termination by User

You may terminate your account at any time by contacting our customer service team or through your account settings.

13.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, indemnification, and limitation of liability survive termination.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state where Pizza luce is incorporated, without regard to conflict of law principles.

14.2 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14.3 Class Action Waiver

You agree to resolve disputes individually and waive your right to participate in class action lawsuits or class-wide arbitration.

14.4 Jurisdiction

For any disputes not subject to arbitration, you agree to submit to the personal jurisdiction of the courts located in our primary business location.

15. Changes to Terms

We reserve the right to update these Terms at any time to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pizza luce regarding your use of our services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future.

16.4 Assignment

We may assign these Terms and our rights and obligations hereunder without your consent. You may not assign these Terms without our prior written consent.

16.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

17. Contact Information

If you have any questions about these Terms or our services, please contact us:

17.1 Customer Service Hours

Our customer service team is available:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday - Sunday: 10:00 AM - 4:00 PM
• Email inquiries: Responded to within 24 hours during business days

These Terms of Service are effective as of January 15, 2026. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.